Last Updated: September 28, 2026

1. Agreement to Terms

By scheduling or receiving cleaning services from Star Pro Cleaning Services LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Company Information

Star Pro Cleaning Services LLC is a limited liability company registered in the State of Wisconsin, based in New Berlin and providing residential and commercial cleaning services in communities across southeastern Wisconsin. The communities we serve are listed on our Areas We Serve page; scope and availability are confirmed for each address.

Business Name: Star Pro Cleaning Services LLC
DBA: Star Pro Cleaning Services
Location: New Berlin, WI 53151
Phone: (262) 777-0461
Email: admin@starpromke.com

3. Services

We provide professional cleaning services including but not limited to standard home cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, short-term rental turnover cleaning, and Garage Reset services. The specific scope of work will be agreed upon at the time of booking.

3a. Garage Reset Service Terms

The Garage Reset service is a one-day garage clean-out offering at a flat rate of $699 (subject to change). The following terms apply specifically to this service:

Scope of Service:

Complete removal and hauling of unwanted items from your garage
All dump and disposal fees are included in the flat rate
Final sweeping and clean-up of the garage floor
Service is typically completed within 4-6 hours

Item Credits (Discretionary):

At our sole discretion, we may offer credit for items with resale value
Any credits offered are not guaranteed and are based on our assessment of item condition and value
This is not a formal program and no credit is promised or expected

Additional Fees May Apply For:

Garages significantly larger than a standard 2-car garage
Excessive volume requiring multiple trips or additional truck capacity
Items requiring special disposal (e.g., tires, mattresses, certain appliances)
Hoarding conditions or hazardous environments

Exclusions:

Hazardous materials including but not limited to: paint thinner, motor oil, pesticides, propane tanks, chemicals, medical waste, and toxic substances
Items attached to the structure (built-in shelving, mounted fixtures)
Vehicles or vehicle frames

We reserve the right to decline service or adjust pricing upon arrival if conditions differ significantly from what was described during booking. The on-site decline fee in Section 6a is the only fee for that situation.

4. Booking and Scheduling

All bookings are subject to availability. We recommend booking at least 3-5 days in advance. By booking our services, you authorize us to enter your property at the scheduled time to perform the agreed-upon cleaning services.

5. Estimates and Pricing

Online quotes and estimates are based solely on the information you provide (square footage, number of rooms, condition, etc.). These estimates are non-binding and subject to adjustment upon arrival or during service.

We reserve the right to adjust pricing if actual conditions differ from those described during booking. This includes but is not limited to:

Property is larger than stated (additional square footage, rooms, or floors)
Property requires significantly more cleaning than indicated (heavy soiling, excessive clutter, pet waste, hoarding conditions)
Inaccurate or incomplete information provided during the estimate process
Additional services requested on-site beyond the original scope
Hazardous conditions requiring special handling or equipment

If a price adjustment is necessary, we will inform you before proceeding. You may accept the adjusted price or cancel the service. Declining an ordinary adjustment to an honestly described job costs nothing; Section 6a covers the one case where a fee may apply.

Payment is due at the time of service unless otherwise agreed. We accept cash, card, check, Venmo and Zelle. ACH bank transfer is available for commercial clients by arrangement.

Card on file. For some bookings, including most first cleanings, we ask you to keep a card on file in your customer portal before the visit. Saving a card charges nothing. After the cleaning you can pay any way we accept; if a completed cleaning, an approved balance or a late cancellation fee is not paid, we may charge the card on file and send you a receipt. You can swap the card any time, and remove it once you have no upcoming cleaning or open balance.

5a. Initial Recurring Service Charge

A first cleaning takes noticeably longer than ongoing upkeep, because the first visit establishes the baseline that later visits maintain. When a recurring plan does not begin with a deep clean or move-in/move-out clean, the first visit may include a one-time initial service charge to cover that additional time.

The charge is calculated from the extra crew time your specific home is expected to need — square footage, bathrooms, condition, and how long it has been since the last professional clean.
It is shown to you as a separate line item before your first visit, in your booking confirmation email and in your customer portal. It is never added after the fact.
It applies once. Every visit after the first is billed at your regular recurring rate, and the charge does not repeat.
It does not apply if your recurring plan starts with a deep clean or a move-in/move-out clean, or if you are already an established recurring client.
We may reduce or waive it at our discretion. If you would rather start with a deep clean instead, tell us before your first visit and we will re-quote.

Travel to addresses beyond our standard service radius is priced into your quote up front rather than billed separately afterward.

6. Right to Decline or Cancel Service

Star Pro Cleaning Services LLC reserves the right to decline, cancel, or discontinue service at any time, at our sole discretion, including but not limited to the following circumstances:

Significant discrepancy between the property as described and actual conditions
Unsafe or hazardous working conditions (biohazards, structural issues, pest infestations, aggressive pets)
Hostile, threatening, or inappropriate behavior toward our staff
Illegal activity or substances present on the property
Previous unpaid balances or history of payment issues
Conditions that fall outside the scope of standard cleaning services

If we decline service upon arrival because of undisclosed conditions, Section 6a applies.

6a. On-site Decline Fee

After our crew has travelled to a confirmed appointment, an on-site decline fee of up to $75 may apply only if:

the conditions are materially different from what was described, or include hazards that were not disclosed, so the agreed service cannot safely or reasonably be done; or
you decline the scope or price correction that those undisclosed differences require.

It never applies when:

you described the job honestly and simply choose not to accept a changed estimate
the conditions were disclosed to us before the visit
the problem is on our side
weather prevents the visit
the change is an ordinary estimate adjustment

The fee is never more than the quoted price of that visit, and we may reduce or waive it. Each case is reviewed by the owner; it is never charged automatically. It is not combined with the late-cancellation or no-access fee in Section 7: for one failed visit, only one of the two can apply. Travel to your address is priced into your quote up front and is separate from this fee. This section applies to bookings confirmed on or after September 28, 2026, when it was part of these Terms at confirmation; it is never applied to an earlier booking.

7. Client Cancellation Policy

We ask for at least 72 hours (3 days) notice to reschedule or cancel a confirmed visit; the customer portal enforces this window for self-service changes. Inside 72 hours, call or text us and we will do our best to accommodate. Need to change your visit? Reschedule or cancel at least 72 hours ahead at no charge. Inside 72 hours a late cancellation fee of 25% of the visit applies (at least $40), and inside 24 hours, on the day, or if we cannot get in, it is 50% (at least $75). The fee is a share of the visit's quoted price and never more than the visit itself. Cancellations for weather or for reasons on our side carry no fee, and bookings made before September 28, 2026 are not charged it.

8. Access to Property

You must ensure we have access to your property at the scheduled time. If we are unable to access your property within 15 minutes of the scheduled time and cannot reach you, the appointment may be considered a late cancellation.

9. Recurring Service Agreements

Recurring cleaning services (weekly, bi-weekly, or monthly) are provided at a discounted rate contingent on continued service. These discounts apply starting with the second cleaning. We reserve the right to adjust recurring service rates with 30 days written notice.

Because the recurring rate assumes a home already at its maintenance baseline, a plan that does not start with a deep clean may include a one-time initial service charge on the first visit. See Section 5a. Rates quoted to existing recurring clients are not changed retroactively when our pricing is updated.

Recurring clients who pause service for more than 60 days may need to restart with a deep cleaning before resuming maintenance service at the discounted rate.

10. Supplies and Equipment

We provide all standard cleaning supplies and equipment. If you prefer we use specific products (due to allergies, preferences, or eco-friendly requirements), please notify us in advance. We are not responsible for damage caused by client-provided cleaning products.

11. Pets

Pets must be secured or contained during cleaning services for the safety of both our staff and your animals. We are not responsible for pets that escape through open doors during service. Please notify us of any aggressive animals in advance—failure to do so may result in service cancellation with applicable fees.

12. Photography and Reviews

We may request permission to take before/after photos for quality assurance and marketing purposes. Photos will never include personal items, identifiable information, or be taken without consent. We appreciate honest reviews and feedback to help us improve our services.

13. Re-Cleans

If something was missed, tell us within 48 hours and we will come back and re-clean it at no charge. Re-cleans cover the original scope of work. Please contact us within 48 hours of the service so we can schedule the re-clean promptly.

14. Liability and Insurance

Star Pro Cleaning Services LLC carries general liability insurance. We take great care with your property; however, we are not responsible for:

Items that are already in fragile, worn, or unstable condition
Improperly installed fixtures, blinds, or shelving
Items of sentimental or irreplaceable value not disclosed prior to service
Pre-existing damage, stains, or wear not caused by our cleaning
Damage resulting from normal wear and tear or manufacturer defects
Items left in pockets, under cushions, or in trash that is disposed of

Any claims for damage must be reported within 24 hours of service completion with photographic evidence. Maximum liability for any damage claim shall not exceed $500 or the cost of the service, whichever is less.

15. Client Responsibilities

You agree to:

Provide accurate information about your property during booking
Provide a safe working environment free of hazards for our staff
Secure or remove valuable items, cash, jewelry, and sensitive documents
Inform us of any hazardous materials, chemicals, or conditions
Ensure pets are secured and inform us of any pet-related concerns
Ensure working utilities (water, electricity) are available
Remove excessive clutter that prevents access to surfaces

16. Non-Solicitation

You agree not to directly hire, solicit, or contract with any Star Pro Cleaning Services LLC employee or contractor for cleaning or related services for a period of 12 months following their last service at your property. Violation of this clause will result in a placement fee of $2,500 payable to Star Pro Cleaning Services LLC.

17. Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes shall be resolved through binding arbitration in Waukesha County, Wisconsin, in accordance with Wisconsin state law.

18. Limitation of Liability

To the maximum extent permitted by law, Star Pro Cleaning Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services. Our total liability for any claim shall not exceed the amount paid for the service giving rise to the claim.

19. Indemnification

You agree to indemnify and hold harmless Star Pro Cleaning Services LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from your breach of these terms, your provision of inaccurate information, or your failure to maintain a safe environment for our staff.

20. Force Majeure

We shall not be liable for any failure or delay in performing our services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemics, civil unrest, or government actions.

21. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions.

22. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

23. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

24. Contact Us

If you have any questions about these Terms of Service, please contact us:

Phone: (262) 777-0461
Email: admin@starpromke.com
Address: New Berlin, WI 53151