Privacy Policy

Personal Information You Provide:

• Contact information (name, email address, phone number)
• Service address and property details
• Booking preferences and special instructions
• Payment information (processed securely by third-party providers)
• Communications you send us (inquiries, feedback)

Information Collected Automatically:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

We use your personal information to:

• Provide and improve our cleaning services
• Process bookings, payments, and send confirmations
• Communicate about appointments and service updates
• Respond to your inquiries and customer support requests
• Send promotional offers (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations
• Prevent fraud and ensure security

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, email services, and analytics tools that help us operate
• Cleaning Staff: Necessary details to perform scheduled services at your property
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit permission

We use cookies and similar technologies to enhance your experience:

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment processing (we never store credit card details)
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at admin@starpromke.com.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on legitimate interests, contract performance, legal obligations, or your consent.
• International Transfers: Your data may be transferred to the United States. We ensure appropriate safeguards are in place.
• Right to Object: You may object to processing based on legitimate interests.
• Right to Restrict: You may request restriction of processing in certain circumstances.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of personal information (with exceptions).
• Right to Opt-Out: We do not sell personal information, so no opt-out is necessary.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, contact us at admin@starpromke.com or call (262) 777-0461.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services based on aggregated, anonymized data

Customer records are typically retained for 7 years after the last service for tax and legal purposes. You may request earlier deletion, subject to legal retention requirements.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.