Question 1

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many of our clients give us a key or garage code and go about their day while we clean. Every cleaner is background-checked and we carry full liability insurance, so you can hand off access with confidence.

Question 2

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes! We bring all our own professional-grade supplies and equipment. If you have specific products you'd like us to use (for allergies, preferences, etc.), just let us know and we're happy to accommodate.

Question 3

Are you insured and bonded?

Accepted Answer

Absolutely. We carry full liability insurance and all our team members are background-checked. Your home and belongings are protected.

Question 4

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If you're not happy with any aspect of our service, let us know within 24 hours and we'll come back to make it right at no extra charge.

Question 5

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 3-5 days in advance, especially for weekends. For recurring services, we can set up a regular schedule that works for you. Same-day or next-day cleanings may be available - just give us a call!

Question 6

Can I request the same cleaner every time?

Accepted Answer

Yes! For recurring services, we do our best to send the same trusted team member each time. Consistency helps us learn your preferences and deliver even better results.

Question 7

Do you offer one-time cleanings or only recurring services?

Accepted Answer

We offer both! Whether you need a one-time deep clean or regular weekly maintenance, we've got you covered.

Question 8

What's the difference between standard and deep cleaning?

Accepted Answer

Standard cleaning covers all the regular maintenance tasks (bathrooms, kitchen, floors, dusting). Deep cleaning is more intensive and includes things like inside cabinets, baseboards, behind appliances, and other detailed areas.

Question 9

How long does a typical cleaning take?

Accepted Answer

It depends on the size and condition of your home. A standard clean for a 2-3 bedroom home typically takes 2-3 hours. Deep cleans and larger homes take longer. We'll give you an estimated timeframe when you book.

Question 10

Do you clean during holidays?

Accepted Answer

We're closed on major holidays, but we do work around holiday schedules. If you need a cleaning before hosting guests, just book early to secure your spot!

Question 11

Can I customize my cleaning checklist?

Accepted Answer

Of course! We're happy to focus on specific areas or skip others based on your needs. Just let us know your priorities when you book.

Question 12

What payment methods do you accept?

Accepted Answer

We accept cash, check, all major credit cards, and digital payments (Venmo, Zelle). Payment is due at the time of service.

Question 13

Do you offer gift certificates?

Accepted Answer

Yes! Cleaning gift certificates make great gifts for new parents, busy friends, or anyone who could use a helping hand. Contact us to purchase one.

Question 14

What if I need to reschedule or cancel?

Accepted Answer

Life happens! Just give us at least 24 hours notice and we'll reschedule with no penalty. Cancellations with less than 24 hours notice may be subject to a fee.

Question 15

Do you handle heavy cleaning after construction or renovation?

Accepted Answer

Yes, we can help with post-construction cleaning, though it's priced differently due to the extra time and effort required. Contact us with details for a custom quote.

Question 16

How do I prepare for my first cleaning?

Accepted Answer

Minimal prep needed! Just pick up personal items, secure pets, and let us know about any specific areas of focus. We'll handle the rest.

Question 17

For garage reset — what items can't you haul?

Accepted Answer

We can typically remove or coordinate removal for most common garage items. Hazardous, regulated, or specialty-disposal items — including paint, fuel, chemicals, automotive fluids, pesticides, batteries, and similar materials — may require separate review or a qualified disposal provider. If you're unsure about an item, just ask.

Question 18

How long does a garage reset take?

Accepted Answer

Most garage resets take 3–6 hours depending on the size and clutter level. We complete everything in one day.

Question 19

Do you clean homes in New Berlin, WI?

Accepted Answer

Yes — New Berlin is our home base. StarPro MKE Cleaning is a family-owned cleaning company headquartered in New Berlin, with consistent recurring routes throughout the city and the surrounding southern and western Milwaukee suburbs. Get an online estimate at starpromke.com or call (262) 777-0461.

Question 20

Do you clean houses in Brookfield, WI?

Accepted Answer

Yes. Brookfield is one of our primary recurring service areas. We offer weekly, biweekly, and monthly cleaning for larger Brookfield homes — fully insured and bonded, with online estimates and online booking. See starpromke.com/brookfield.

Question 21

Do you clean homes in Waukesha, WI?

Accepted Answer

Yes. Waukesha is one of our core route-density service areas for recurring residential cleaning. Get an online estimate at starpromke.com or call (262) 777-0461.

Question 22

Do you serve Franklin, Muskego, Greendale, Oak Creek, and Hales Corners?

Accepted Answer

Yes — all of those are primary recurring service areas for StarPro. We focus on larger homes that benefit from consistent weekly or biweekly cleaning, with the same trusted team each visit.

Question 23

Do you also serve Lake Country?

Accepted Answer

Selectively, yes. We serve larger homes in Pewaukee, Delafield, Hartland, Oconomowoc, Okauchee, Nashotah, Merton, and Chenequa when the home size and recurring schedule fit our route. Send a quote request and we'll confirm within one business day.

Question 24

Who offers recurring residential cleaning in Waukesha County?

Accepted Answer

StarPro MKE Cleaning serves Waukesha County with a focus on recurring residential cleaning for larger homes. Primary areas include New Berlin, Brookfield, Waukesha, Franklin, Greendale, Oak Creek, Muskego, Hales Corners, and Greenfield, with selective coverage of Pewaukee, Delafield, Hartland, Oconomowoc, and other Lake Country neighborhoods. Family-owned, insured, with online booking and a customer portal.

Question 25

Do you offer commercial cleaning in the Milwaukee area?

Accepted Answer

Yes. StarPro MKE Cleaning offers commercial cleaning focused on offices, retail stores and showrooms, property managers/common areas/turnovers, and post-construction cleanup throughout the Milwaukee metro and Waukesha County. Call (262) 777-0461 or see starpromke.com/commercial.

Question 26

Do you offer office cleaning near Southridge Mall, Brookfield Square, or The Corners?

Accepted Answer

Yes. We serve offices and retail tenants in and around the Southridge Mall area (Greendale/Greenfield), Brookfield Square, and The Corners of Brookfield with regular commercial cleaning routes.

Question 27

Do you offer commercial cleaning in Brookfield, WI?

Accepted Answer

Yes. We offer commercial cleaning in Brookfield for offices, retail spaces, and property-managed common areas. Insured and bonded, with custom schedules. See starpromke.com/commercial.

Question 28

Why does commercial cleaning need a walkthrough instead of an instant quote?

Accepted Answer

Commercial scope varies more than residential — facility type, square footage, bathrooms and break rooms, traffic level, trash and flooring needs, frequency, after-hours access, and how scope checklists are tracked. We do a quick walkthrough (in person or by video for smaller spaces) so we can price the job accurately and set expectations on scope. Most quotes come back within one business day after the walkthrough.

Question 29

When should I request specialty cleanup instead of a standard deep clean?

Accepted Answer

Request specialty cleanup when the property needs more than a normal deep clean — smoke or nicotine residue, neglected units, post-tenant messes, squatter cleanup, rental turnover recovery, heavy buildup, or odor-source cleaning. Specialty cleanup is custom quoted after reviewing photos or doing a walkthrough because the labor, products, and time required are different from a standard deep clean. Some hazardous, regulated, biohazard, pest-related, mold, sewage, chemical, or specialty-disposal situations may require a qualified provider before cleaning can begin.

Question 30

What's the difference between a standard deep clean and the Ultimate Deep Clean?

Accepted Answer

A standard deep clean is a top-to-bottom reset starting at $149 and is the most common first clean before recurring service. The Ultimate Deep Clean is our premium custom-quoted tier — it can involve a full-day crew, an expanded detail checklist, vents and light fixtures where safely accessible, hard-surface steam-cleaning where appropriate, and other premium detail items. It's designed for larger homes, move-in preparation, pre-listing preparation, seasonal whole-home resets, and homeowners who want the most complete reset Star Pro offers. Pricing is reviewed before the job and can range from the high hundreds into the thousands depending on scope.

Question 31

Do you serve commercial and specialty cleanup farther from New Berlin than residential cleaning?

Accepted Answer

Yes. Residential routes stay close to New Berlin so the schedule and crew stay consistent — we prefer routes within about 30 minutes when possible. Commercial cleaning and specialty cleanup can justify a wider footprint across Waukesha County and Milwaukee County because the account size, recurring value, or ticket per job is higher. The Ultimate Deep Clean can also travel a wider residential radius when the home size and scope justify it.

Frequently AskedQuestions

Scheduling & Booking

Service & What to Expect

Commercial & Specialty Cleanup

Trust & Policies

Garage Reset

Still HaveQuestions?

Helpful Resources

Our Services

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