Good questions.
Straight answers.

We recommend booking at least 3-5 days in advance, especially for weekends. For recurring services, we can set up a regular schedule that works for you. If you need a sooner date, call or text and we will tell you what is open.

You can ask for it. For recurring service we aim to keep a consistent team so they learn your home and your preferences, and we tell you ahead of time if your team changes.

We offer both. Book a one-time deep clean when you need it, or set up a weekly, biweekly, or monthly schedule.

We're closed on major holidays, but we do work around holiday schedules. If you need a cleaning before hosting guests, book early to secure your spot.

A date you request online is a preference, not a reserved appointment. We review availability and the job details, agree the schedule with you and send a confirmation. In your portal, a pending request or planned recurring date is different from a confirmed visit.

Call or text us to ask about gifting a cleaning and we will tell you what we can set up.

Need to change your visit? Reschedule or cancel at least 72 hours ahead at no charge. Inside 72 hours a late cancellation fee of 25% of the visit applies (at least $40), and inside 24 hours, on the day, or if we cannot get in, it is 50% (at least $75). There is no fee when the change is on our side.

Yes. We bring all our own professional-grade supplies and equipment. If you have products you want us to use instead, for allergies or a surface that needs something specific, tell us and we will use them.

Standard cleaning covers all the regular maintenance tasks (bathrooms, kitchen, floors, dusting). Deep cleaning is more intensive and includes baseboards, behind and beside appliances, and detail work; inside cabinets and appliances are add-ons.

It depends on the size and condition of your home. A standard clean for a 2-3 bedroom home typically takes 2-3 hours. Deep cleans and larger homes take longer. We'll give you an estimated timeframe when you book.

Yes. We can focus on specific areas or skip others based on your needs. Tell us your priorities when you book.

Yes, we can help with post-construction cleaning, though it's priced differently due to the extra time and effort required. Contact us with details for a custom quote.

Minimal prep needed. Pick up personal items, secure pets, and tell us about any specific areas of focus. We handle the rest.

A standard deep clean is a top-to-bottom reset starting at $340 and is the most common first clean before recurring service. The Ultimate Deep Clean is custom quoted and takes more time for detail: everything in a deep clean plus inside the oven, inside the refrigerator and inside cabinets and drawers (included unless you ask us to leave them out), light fixtures and vent covers where safely accessible, and hard-surface steam-cleaning where appropriate, with a full-day or multi-person team depending on scope. Pricing is reviewed before the job and can range from the high hundreds into the thousands depending on scope.

Yes. Star Pro Cleaning Services offers commercial cleaning for offices, retail stores and showrooms, property managers/common areas/turnovers, and post-construction cleanup across the communities we serve around Milwaukee, from Mequon to Racine and Kenosha, and across Waukesha County. For a site in the City of Milwaukee, send us an inquiry. Call (262) 777-0461 or see starpromke.com/commercial.

Yes. We offer commercial cleaning in Brookfield for offices, retail spaces, and property-managed common areas. Insured and bonded, with custom schedules. See starpromke.com/commercial.

Commercial scope varies more than residential: facility type, square footage, bathrooms and break rooms, traffic level, trash and flooring needs, frequency, after-hours access, and how scope checklists are tracked. We do a quick walkthrough (in person or by video for smaller spaces) so we can price the job accurately and set expectations on scope. The written quote follows the walkthrough.

Request specialty cleanup when the property needs more than a normal deep clean: smoke or nicotine residue, neglected units, post-tenant messes, squatter cleanup, rental turnover recovery, heavy buildup, or odor-source cleaning. Specialty cleanup is custom quoted after reviewing photos or doing a walkthrough because the labor, products, and time required are different from a standard deep clean. Some hazardous, regulated, biohazard, pest-related, mold, sewage, chemical, or specialty-disposal situations may require a qualified provider before cleaning can begin.

Yes. Every service covers the same communities, from Mequon and Lake Country to Racine, Kenosha and the surrounding suburbs. Commercial cleaning is quoted after a walkthrough and specialty cleanup from photos or a walkthrough, and we confirm the scope and availability with you.

We accept cash, card, check, Venmo and Zelle. After your clean, you can pay by card through the secure link in your clean-completed e-mail or in your customer portal, and you can add an optional tip for your cleaners when you do. ACH bank transfer is available for commercial clients. Contact us to arrange it.

For some bookings, including most first cleanings, we ask for a card on file before the visit. Saving a card takes no payment and does not start automatic billing. After a completed cleaning, we provide your itemized bill and payment link, then a reminder. If it remains unpaid for at least 48 hours after the bill was provided, authorized staff may review and manually charge a balance covered by your permission. Nothing automatically charges at 48 hours. Tips are always your choice. You can contact us to withdraw future staff-charge permission. A valid balance is still owed.

For home cleaning, payment is due after the clean. You receive an itemized bill and a secure payment link, and you can also pay through your customer portal. Recurring visits are paid individually; saving a card does not turn on automatic billing. Staff collection of an unpaid balance requires your current permission and the notice and review steps in our payment terms. Commercial invoices follow the terms agreed for your account.

We may require a deposit for a booking and will tell you the amount before payment. It counts toward your cleaning bill, rather than being an extra charge. If you cancel, we apply only a disclosed, applicable cancellation fee and refund the unused remainder after staff review. If Star Pro cancels without doing the work, the unused deposit is refunded. Our team reviews cancellation fees and refund amounts.

No. Once your recurring plan is agreed, use the Plan section of your customer portal to check your visits rather than submitting another booking for each clean. The portal distinguishes confirmed visits, pending requests and planned dates. A planned date is not yet a confirmed appointment. Message the team about missing visits, schedule changes or a pause.

Yes. Open your customer portal, choose Plan, then Request an extra cleaning. This is a separate request from your routine visits. We review its scope, price and availability with you; your regular maintenance price does not automatically apply to different or additional work.

No, you don't need to be home. Many of our clients give us a key or garage code and go about their day while we clean. Every cleaner is background-checked and we carry full liability insurance, so you can hand off access with confidence.

Yes. Star Pro is insured and bonded, and every team member is background-checked. The coverage terms are in our Terms of Service.

If something was missed, tell us within 48 hours and we will come back and re-clean it at no charge. Re-cleans cover the original scope of work.

Yes. New Berlin is our home base. Star Pro Cleaning Services is a family-operated cleaning company headquartered in New Berlin, serving communities across southeastern Wisconsin. Get an online estimate at starpromke.com or call (262) 777-0461.

Yes. Brookfield is one of the communities we serve. We offer weekly, biweekly, and monthly cleaning for larger Brookfield homes. Fully insured and bonded, with online estimates and online booking. See starpromke.com/brookfield.

Yes. Waukesha is one of the communities we serve, for recurring, deep and move cleaning. Get an online estimate at starpromke.com or call (262) 777-0461.

Yes. All of them are communities we serve, for recurring, deep and move cleaning. Tell us where you are and what you need cleaned, and we confirm the scope and availability with you.

Yes. Pewaukee, Delafield, Hartland, Oconomowoc, Okauchee, Nashotah, Merton, Chenequa, Summit, Dousman and North Lake are all communities we serve. As everywhere, we confirm the scope and availability for your address with you, and an instant estimate shows any travel line before you book.

Star Pro Cleaning Services, based in New Berlin, offers recurring residential cleaning in communities across southeastern Wisconsin, including New Berlin, Brookfield, Elm Grove, Waukesha, Pewaukee, Sussex, Menomonee Falls, Muskego, Mukwonago, the Lake Country communities, Mequon, Racine and Kenosha. Family-operated, insured, with online booking and a customer portal.

Yes. We are based in New Berlin and serve communities across southeastern Wisconsin, from Mequon and the North Shore to Racine, Kenosha and the surrounding suburbs. Tell us where you are and what you need cleaned; we confirm the scope and availability with you. Don't see your community? Send us an inquiry.

Yes. Offices and retail spaces around the Southridge Mall area (Greendale/Greenfield), Brookfield Square, and The Corners of Brookfield are within our commercial service area.

We can typically remove or coordinate removal for most common garage items. Hazardous, regulated, or specialty-disposal items such as paint, fuel, chemicals, automotive fluids, pesticides, batteries, and similar materials may require separate review or a qualified disposal provider. If you're unsure about an item, just ask.

Most garage resets take 3–6 hours depending on the size and clutter level, and most are finished in one visit.